What different kinds of fields and different work can you expect to be working in as a home-based call-center agent
The kind of work that you can be expected to be doing as a virtual call center agent who is working from home is servicing clients either directly for the company that you work for all the clients to whom the company solicits its services. Your job can be as a call center agent in different fields the most common among which are sales and marketing, and customer service, verification and technical support.
You may also be working in a call center which is either an outbound or an inbound or a combination of both. And on course and that means that you are the one requiring to make the calls to the clients in connection with whatever services that you cater to. Inbound wasn’t it means that you will be expected to receive calls from clients who need help on various issues such as technical support and customer service. The combination of both lean and your will may fall as well as receive calls as a home-based call-center agent.
Usually training is provided to the call center agent in the field of work that is expected to work in. Certain kinds of call center agents jobs require some prior experience as well but this is only in the case of areas of specialization and expertise such as the medical and legal field. For all other call-center jobs pertaining to customer service and sales and marketing training is provided free of cost to the potential call-center agent and in many cases is even a paid process.