A call center is usually a place where a group of people in small or large teams attend to outgoing or incoming calls for a company or organization. The purpose is to render service through telephone regarding race issues such as technical support, customer service, sales etc. for the company’s product and service.
The call center may cater to the very company that you are working for or it may be and outsourcing enterprise that provides tele services to various other clients.
It is also known as relates to the terms such as customer service center, telemarketing center.