What Is a Virtual Call Center

call center jobs in Arizona

A virtual call center is usually a one person operation when a person functions as a call center operator from his own home. Hired by a call center company as an employee or an independent contractor the person functions and does the same job as he would in the real office of the courts and agency with the difference that it functions from home. Such a setup is called a virtual call center and the call center agent is called a home-based or a virtual call center agent.

Usually the virtual call center agent is responsible for punishing the virtual call center at home with the necessary  equipment and is responsible for its upkeep, maintenance and providing any other service require from the virtual call center.

A virtual call center can be an inbound or outbound or center where calls are either made or received by the virtual call center agent or a combination of both.

A virtual call center is a work-at-home opportunity.

 

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